Juan Miguel Thurburn

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  1. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Solution: PDMG's installer file will work perfectly when launched from a different Windows user. I logged in as my wife and all worked well. Thanks to those friends in the forum that came up with positive proposals, specially 30K, pedrotrinidade and downscc. Your contributions helped me a lot in finding the way out from this little nightmare! You made me feel I was not on my own!
  2. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Kyle, thanks for your notes. In summary, so far the two main takeaways from our exchange are 1) that the problem is with me and my system and / or my equipment, and 2) that your are being honest with me and the other readers. In fact, I totally agree with both statements so, it you like, I would not see a need for your repeating them any more in this thread, thank you. Next, In your capacity as Developer could you please at least describe briefly the steps followed by the PMDG installer program at the very start, just after double clicking on the file, that could guide me or others being more knowledgeable than me to understand what could be happening that is causing it to cease to work shortly after? Simple as that. Only you can know the answer to this question so I remain confident you will share it here with us. Besides, I might be the only customer in the world having this problem today but, at least in theory, I could only be the first in a line that is yet not visible to you.
  3. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    I moved the installer file to drive E: where the new PR3D is installed. Turned UAC off. Tried again and nothing, no dialog box, no cursor turning into a rotating blue circle, nothing. Tried to run in Windows 7 (I have no Windows 7-64 option in the Properties file tab) and nothing. Henrik, do you know how this installer works? It appears to go first to check where PR3D is installed. If not found (like in my wife's computer) comes back with a message.Any other preliminary check that it might be failing? Windows registry has correctly updated the file location in E: so that should not be the issue. I am sorry for not having been given access to the PMDG development team, as they surely know what is the installer doing from a start and fails to do. Do you know anyone in that team to access directly with this question? Thanks once more.
  4. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thanks very much.again. The fact is that a year ago when PR3D was installed in drive C : all worked well and the 737 was installed and worked perfectly. As explained above, the problem came when I re-installed PR3D and all the other software in drive E: where all works well again except for PMDG's 737. What is happening to the PMDG installer that has not happened with all the other programs, starting by PR3D itself (see the long list of successful re-installations above)? What does the PMDG installer to fail, what is it doing that the others either don't do or do successfully? No one in the PMDG team has addressed these questions. They insist in telling me "it is YOUR problem" and get angry with me saying that millions of customers never had this issue.They seem to be more interested in defending their product than in solving their customer's problem. No one in upper management nor in their Quality Department seems to know what is going on with this "ONE" customer in millions. Any clues you may have, you seem to be very much on top of this. Appreciate your willingness to help.
  5. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Found them! CRC 32 673375CA CRC 64 D3E8C248C406CE3F SHA 256 DAED2496159D9F8782FDE31386C733B009DE68AD87EA9EFEF61A4799F17B4EAC SHA 1 C185479D9136BDED7CEF345C9D9AC9F498B74372 BLAKE2sp E9309AE403EF6FA49E1448CD8E97EC9D0B834A673852EBA2A5D867190FC815E9
  6. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Kyle, you had asked for this information. Is there anything else you can do for me please?
  7. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thank you! Not sure I understand completely but the CRC for the installer file is 673375CA. Cant find the SHA, help please.
  8. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thank you, I tried it in my wife's computer and it works, tells me it cannot find the PR3D path, of course. But the file seems to work there. Good signal.
  9. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thank you!
  10. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Done so and nothing happened.
  11. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Here we go: All new hardware, with all legal software. Intel Core I7 7700 3,60 GHz, 32GB RAM, GTX 1080 8GB Video card, SSD 250 GB as Boot Disk, SSD 500 GB for flight simulation programs. Operating System is Windows 10 Pro (licensed) updated by Microsoft automatically. All 64, processor and operating system Initially installed PR3DV4 on disk C : This is a 250 GB SSD, All addons also installed in C : Running out of space I installed Disk E: This is a 500 GB SSD primarily for flight simulation programs. Installed PMDG 737 initially in disk C : and worked well. Never needed to reinstall again, this nor any other program. All worked well. no unexpected close downs, nothing. Perfect. The PMDG 737 installed correctly, once and for ever until now. Migrated all programs to disk E: all done under the same protocol. Uninstall here. Install there. all works fine again. Now I have plenty of disk space to continue with scenarios, other addons, etc. Not one problem, except for PMDG 737. All installers are run from the extracted file, not from the ZIP. All are run "As Administrator". Opened a Ticket with your colleagues. Followed their instructions, deactivated the AV, even uninstalled it. Turned off Windows Firewall. Downloaded the installer from your site again, making sure I was using the latest available. Made sure the registry was clean from older installations, using 1) Advance System Care (paid version) and 2) CCleaner. No issues. Looked up the registry myself, found no traces. Tried running the installer from the other disks, C : and D : Used Free Download Manager first, then direct from the Browser. No difference, installer does not work. Browser used for downloads is Chrome. The systems uses Microsoft Office (licensed) and One Drive cloud services. No "strange software". No cracks. Everything works well and very fast. No one else than me works with this equipment. Difficult to think something unique in my computer being such a careful and compliant user. What else please. Thanks, Juan Miguel.
  12. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Kyle, please ask me all the questions that may help to identify the root cause of the issue. I am here in the Forum only because the ticket discussion became inactive after my latest response yesterday. Thanks, Juan Miguel.
  13. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thank you Kyle. I am somewhat baffled by this last statement of yours. So just to make sure I understand please. Are you saying that after successfully migrating all other paid flight simulation software to my new SSD, the fact that same migration may not be possible in the (only) case of PMDG's 737 is being judged by your Company as entirely dependent on your customer and not on your product? Readers in this Forum may benefit from knowing that all the following paid products were not affected by the problem I am having with PMDG's 737. PR3D V4.3 ORBX (various products, including England, South America, Global, Vector, Trees, Barcelona) CARENADO I390 PREMIER GSX - 2 Airport Enhancer Malaga Menorca Mallorca Ibiza Tropical Sim Guarulhos, Sao Paulo Brazil Tropical Sim Jobim, Rio de Janeiro, Brazil Tropical Sim Carrasco, Montevideo, Uruguay Super Traffic Board Ultimate Traffic Live Please confirm my understanding. Best regards, Juan Miguel.
  14. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Left it for over an hour and nothing. What else can be done please? Thanks again!
  15. Juan Miguel Thurburn

    PMDG 737 Installer will not launch

    Thank you, I meant "click". Tried your tip, launching, waiting and nothing. Windows 10 updates itself automatically in my system. Everything else works well, I reinstalled all the addons in the new SSD where PR3D resides with no issues, except the PMDG737. Any other thoughts please?