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Found 1 result

  1. Jonathan93102

    Prepar3D V4 Crash to Desktop

    Hello all, I'm currently suffering with Crash to Desktop in Prepar3D V4. I'm flying the PMDG 747-400 from Munich to Newark and keep getting CTD's when I click on the desktop. I've opened up the Event Viewier and my fault appears to relate to something called KERNELBASE.dll. Does anyone know anything about this error and how to fix it? I've copied a snippet from the viewer below, would I be right to assume there could be something wrong with my Ultimate Traffic Live install? Faulting application name: utl_client.exe, version: 1.0.0.18, time stamp: 0x58da51c4 Faulting module name: KERNELBASE.dll, version: 10.0.15063.483, time stamp: 0xc3955624 Exception code: 0xe0434352 Fault offset: 0x000eb802 Faulting process ID: 0x1f08 Faulting application start time: 0x01d30846a664110b Faulting application path: C:\Program Files\Flight One Software\Ultimate Traffic Live\utl_client.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 4378e550-1fdf-431f-9e50-a9cdf8c1a6e4 Faulting package full name: Faulting package-relative application ID: Another log here:- Application: utl_client.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.COMException at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr) at Microsoft.FlightSimulator.SimConnect.SimConnect.ReceiveDispatch(Microsoft.FlightSimulator.SimConnect.SignalProcDelegate) at Microsoft.FlightSimulator.SimConnect.SimConnect.ReceiveMessage() at utl_client.MainWindow.ProcessSimConnectWin32Events(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at utl_client.Application.Main() Any help would be much appreciated. Thanks for your time, Jonathan