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Found 1 result

  1. Hi everyone, I purchased the PMDG 747 a few months ago, and recently I have been having problems with it. I have P3D V4.2 with some addons. I can run the PMDG 777 and 737 just fine, no problems, but When I load the regular PMDG 747-400 house livery, GE engines, it loads everything, and right after the loading complete, the screen stays black, nothing loads, and then usually stops responding. then, without a notification, it just exits out of Prepar3D, and I have to load everything back again. A few hours ago I got a notification, and I will load the log for the error below. It said the faulting module was "KERNELBASE.dll" iin the application "View All Problem Reports, but below another module caused the problem. I was spawned at default Eglin AFB. Any help or redirection would be appreciated, I already tried deleting my A.I. traffic and reinstalling, nothing. Hope this helps :) Log Name: Application Source: Application Error Date: 3/7/2018 5:07:07 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: BEN-PC Description: Faulting application name: Prepar3D.exe, version: 4.2.21.24048, time stamp: 0x5a7c832c Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126 Exception code: 0xc0000005 Fault offset: 0x000000000002e3a0 Faulting process id: 0x385c Faulting application start time: 0x01d3b6605b6818c6 Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 38374a1b-4b76-4ed8-a390-d6db081459c1 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-03-07T22:07:07.983818100Z" /> <EventRecordID>15477</EventRecordID> <Channel>Application</Channel> <Computer>BEN-PC</Computer> <Security /> </System> <EventData> <Data>Prepar3D.exe</Data> <Data>4.2.21.24048</Data> <Data>5a7c832c</Data> <Data>ntdll.dll</Data> <Data>10.0.16299.248</Data> <Data>effc9126</Data> <Data>c0000005</Data> <Data>000000000002e3a0</Data> <Data>385c</Data> <Data>01d3b6605b6818c6</Data> <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data> <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> <Data>38374a1b-4b76-4ed8-a390-d6db081459c1</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Thanks for any help, Ben Beaver Aviation Enthusiast and future pilot
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