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Hello everyone, I need peoples advice i had a sim-market account which up until last month was fine, However my account had been taken over and my previous email address hacked, And it seems that purchases have been made on the account that wasn't me and charge backs have occurred, Now i opened a simmarket ticket in regards to finding out why the account was blacklisted, I Got a message from Jorge - Support telling me the reasons however to get the account back i have to pay 190 Euros!!! and that was it now they are actually being childish and constantly closing the Support ticket but want me to pay 190 euro for something i didnt even authorise on my simmarket account. I have already spent over 300+ Euro on legitimate purchases that i made from years ago, I wasn't aware of purchases that wasn't made by me until a few days ago of trying to login, The customer service is so shocking for this company they have basically blacklisted the account i have with over 300+Euro of Legitmate paid products that i can provide proof for and all im getting told is that i have to pay 190!! Euros back to them because of a charge back that wasn't even nothing to do with me the account i had was compromised but simmarket doesn't seem to actually care, surely they cannot withhold Products that i have paid for legitimately up to over a year ago? i have no way of getting my downloads back that was paid by me, Does anyone know what i can do here or where i stand with legal action ? Surely this comes under the Consumer Rights act for digital goods, Any help appreciated, Gustavos
Just wanted to give a shout out to the customer service department of Simmarket since we don't hear about good service enough when t occurs. I like doing business with them everything is neat orderly and I get regular update notifications to my products. So much so that I have made over the course of many years 259 purchase with them (that's orders not products). My last order I accidentally left an item in my cart I had previously purchased, so I sent them a support ticket with the details. I expected they would credit my account but it might take a while, 24hrs response time is what they say when you file a trouble ticket with them. Well, I got an email that they received my ticket in about 5 minutes and got another in well under an hour crediting my account the amount, which is what I asked for. A refund may have taken a bit longer but with service like this I know I'm going to use it on another future order from them.
Hi all, If you've purchased PTA via Simmarket, we automatically create you an account on the Simtweaks website (https://www.simtweaks.com) To login, use your Simmarket email address & your PTA serial key as the password. Once you've logged in, change your password to something that isn't your key. This means that when we update PTA, you can download the latest version from the Simtweaks website without having to wait for Simmarket to update things. Thanks, Matt.