I've managed to get to the download site but no further.I have noticed a small change in the URL link.Now showing xxx/shoppingcart/download2.asp?The original link was showing;xxx /shoppingcart/download.asp?The difference is the "2" after download.Is this stopping a connectionMal

Hmm, If this is the case then that means that there ASP files may be corrupt. The only way I have ever found a way to fix this problem on my server is to do a whole re upload. OR as it looks like in this case, create another ASP file. If what you say is true, then that is what they have done.

the e-mail link is showing xxxx/shoppingcart/download.asp?The link for the download file is xxx/shoppingcart/download2.asp ------ etcMy mistake.Mal