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Download problems-Sign on and Password

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I just purchased the 737 New Generation product from PMDG and yesterday had a crc error when unzipping the file. Emailed tech support and they told me to download the file again stating that my download link had been reset. Now when I go to download using the link sent in a new email I get a small picture of the flight deck and the words "please attemp to download this product using you sign-on and password!" What is this and am I missing something obvious. Please Help!!!!x( Mark

mark this is mark to i get the same thing i just put a post up have a look and tell me if it sounds the same i am getting so frustrated regards luckynic1

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