Active Sky v6 Problem??

[Guest Red Baron]

I recently purchased and installed Active Sky v6.I am experiencing Crash To Desktop (CTD) problems while running FS2004, and I had contacted Microsoft Support. They suggested 4 steps:1. Uninstall the game.2. Remove the game's folder.3. Create a new user account in Windows XP Home.4. Reinstall the game using new user account.While in step 2 (Remove the game's folder), I get stuck with an 'Error Deleting File Folder': "Cannot delete Voice1: The directory is not empty."Voice1 is an Active Sky folder that sits in: ModulesASv6VoiceThis Voice1 folder has 0 bytes and was created at the time I installed Active Sky.There is no way to delete this folder, I keep on getting the same error message, and consequently I cannot remove my old installation of FS2004.Having read some posts on this forum, is it possible that my initial CTD problem for which I contacted Microsoft, is in fact an Active Sky problem? If so, how can I remedy this?Should I continue the removal of FS2004 as MS suggested?If there's anyone on this forum who can help me out, it would be greatly appreciated.Thanks so much in advance.RedBar

[JSkorna 137]

Hi,Sorry you are having a problem.1. Re-install FS04.2. Re-install ASv6.3. Then see what happens. Please report any error messages or any details about when FS04 crashes. Sometimes we can use those things to trouble shoot.4. I know MS tries to do their best, but those are some pretty drastic measures.Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development TeamActive Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter

[Guest Red Baron]

Hi Jim,Thanks for your quick response and feedback.Do you have any idea how I can remove this "Voice1" folder (which sits in ModulesASv6Voice), and which is currently blocking my being able to delete my FS04 folder?Thank you.RedBar

[JSkorna 137]

Hi,See if the folder properties are marked in a strange manner. Or just reinstall without removing this folder.Hope this helps,Jimhttp://www.hifisim.com/Active Sky V6 Development TeamActive Sky V6 Proud SupporterHiFi Beta TeamRadar Contact Supporter