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Support Trouble

Featured Replies

I recently purchased the B25 through the AVSIM store(the download version,sorry I couldn't wait for the CD version after trying out the trial version) and I also purchased a new computer the same week.I installed it on my old system and then tryed to transfer it to my new system when it arrived.No matter what I try I haven't been able to transfer it to my new computer.I can't even find the original exe file on my old system anymore. I have tryed to burn the original files to cd and transfer them,but I keep getting a message regarding write protected data. I saw another member of the forum had a problem with his system crashing so I tryed to contact Marty at the address you gave him, so far I have had no response. AVSIM is by far my favorite web site and I am more than happy to support the site by purchasing my add ons through them but I was very disappointed to see that there is no support link on the AVSIM store page.I think any store could take a few cues from LAGO in that regard. Any time I've had a problem with a product there, all I had to do was redownload the software, enter in my code and my problem is solved. I really miss my B25 so any help you can offer would be really appreciated. I think you guys did an amazing job on the plane,and knowing the money is going to a good cause made it easy to make a purchasing decision. Thanks Rick.

Rick, you need to contact Marty at [email protected]. Make sure that you enclose any email confirmation you received after the purchase.

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