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problems with G500 and throttle

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I just purchased the PA46T and the G500 is non-functional. None of the soft keys work and I can't access the MFD because the ent key and the last soft key on the right don't work. Any ideas? Also the throttle on my joystick makes throttle in the aircraft jump around but always end up back at idle no matter what position the joystick throttle is located. Any help would be appreciated...thanks!

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