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Seneca serial ID problems

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Hi there!

I bought Carenado Seneca V FSX last week and when I put my email and serial ID to the installer it says serial ID is not valid. I shut down my firewalls and proxy settings. Still same problem. Carenado helpdesk said that I have to use uninstaller which is located inside the simulator’s main root folder.

I don't get it what is the uninstaller. Is there another uninstaller or whats that mean? I mean that when some add-ons have own uninstaller but I got after installing.

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