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Cannot change 430W chapter/mode (cannot turn the big knob)

CDM
in RXP GNS 530W/430W V2

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Having installed the GNS430W, and trying to enter a Direct To route, I can enter the first character (turning the small/inner knob on the right) but I'm unable to move to the second character turning the outer (large) knob. I try moving the mouse out to capture the large knob, but it only ever changes the inner knob. For the same reason, I cannot move between chapters/modes in the 430W. Any ideas of what I'm doing wrong?

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