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Ground Refueling Problems

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Hello,

1) When I land and taxi into my parking space and request a refueling truck, it just pulls up next to my plane and parks without attaching itself to my plane to refuel it.  Is there a way to fix this?

2) Many airports, including many large international ones, don't even have "colored squares" surrounding the parking areas.  This means when I request a fuel truck, the ATC says "none is available."  Is there a way to fix this?

Thanks for your help!

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