Hi,Just wondering how long should I wait for my email that gives me a link to download the missing file before I send email to support?Its been almost 8 hours now with no email in sight.I'm trying to be patient but you have my money so I am politely asking for my file.Thanks,SeanIf I sound rude please accept my apologies, no harm is intended its just when you pay for something you would like to get something in return.

Sean-you're not rude - do not worry! ;-)You should expect an email soon- our support group is working feverishly to get everyone sorted out.

I know how you feel!I for one give up! Been up since 3am trying to figure out how come I can download the main file but can't get the 3 zip files to do anything but give me an error message when I try to open them. I'm sick of sending email's to support with no reply. I have read any and everything in the forum that might give me an answer to my question with no result's. I think after being up almost 16 straight hour's and still no plane a refund is in order!!!!!!!!Angel