lefteris

Hi Carl, of course- send us a message at [email protected] and we'll take it from there!

Hi guys- just wanted to pop in here to say that we've had some mail and support ticket server issues the hours after our release (which fortunately have been resolved since) so it's possible that if Emi sent out a request for a review copy, it never reached us at all, because I certainly never saw any emails from him. If that's the case, please feel free to forward this post to him and we'll be very happy to offer him a review copy, as we do in general with other people who ask us and want to showcase our product (and yes, even bring shortcomings to our attention!). Thank you!

Just out of curiosity gentlemen, those of you who have installed FSX (Steam or legacy) to be able to run the A320-X until we come out with the P3D version - what are your P3D settings? Similar to FSX? (LOD, scenery ranges, texture ranges, autogen etc). Or are you running them much higher?

Send me a PM with your profile and the PTA shader version (and link if possible so I can download). We'll resolve this.

This is actually incorrect. There are some compatibility issues with using older versions, but newer versions work just fine. If you have issues, please contact me directly and I'll assist you.

Rich- that is correct and I do have to admit that of fellow developers. A lot of them are very eager to assist - I am very happy though that I was able to assist Francois today with his issues, he's a very nice guy and had only good things to say about our products.

Looking good there Francois!!!!

Gentlemen, we removed that statement from our web page as it was causing confusion. We have many customers running the A320-X already in higher resolution and it works fine. As long as your settings are optimized, there should be no problems.

Right- so you're going to consider the FSL Concorde-X a waste of money because something else is causing a crash in FSLOptions.DLL ? Something worked for a week, then something caused it to fail - you need to find what it was.

Jim- I appreciate your reply. The CIVA gauge is a 3rd party product. We do use it, but so does CaptainSim's 707 and other products. Indeed, it's possible there was something interfering there, but I highly doubt it was the Concorde, as this was a single instance and no other such reports have been made about it in our forum or elsewhere (CIVA gauge crashing in the Concorde). In any case, it was well that it was moved to this forum anyway, as you're right it was not quite belonging in the CTD forum. As for my contributions over the years... I think you're exaggerating, to be honest. Just a simmer, like all of you! .

Dear Jim, the cause of the crash is the CIVA gauge - the Concorde uses the CIVA gauge, but we can't tell what would cause the CIVA gauge to crash in that particular instance. Let's be careful not to lay blame on the Concorde itself too quickly .

Hello, please post your experience in our Flight Sim Labs Support forums and we'll assist you. There's a great tutorial that Darryl Shuttleworth invested a lot of time on, as well as a series of instructional videos by Ramon Cutanda that shed a lot of light on how to fly Concorde. Also- there is a hotfix in the "v1.3 Latest Status" post in our forum that you should download to ensure best experience.

We treat our customers and prospective customers with the utmost respect - you would see that if you visited our forums and saw how much help everyone is receiving, customer or not. We treat trolls and people who try to show how smart they are and how self-important they are with the respect they deserve also. It's up to each individual to fit themselves into one of the two categories above. I'd like to ask the moderators here to remove off-topic contents, as I am quite sure people interested in the release of the Concorde-X for P3D have zero tolerance for this nonsense.

Carlito, seems we're reaching a point where all you're interested in is showing how important you are and how you know better than everyone else. I actually don't doubt that you have educated yourself on the topic, so I invite you to start your own business and do better than us (and I mean that with no disrespect). Nature hates voids, so I am quite sure that you could do better for simmers worldwide.

Richard- as I said, come over to our forum where we can assist further. Here is hardly the place to offer support assistance.

Richard, we are very happy to provide support for you in our support forum here. Post your experience and we'll be happy to assist (we'll need to take your hardware and settings details, etc.)

We do NOT provide refunds for electronic purchases and this is mentioned in our purchase page. We refunded 2 customers who had purchased before we posted our note in the Concorde-X web page that that running the simulator at screen resolutions higher than 1920×1080 will cause significantly increased VAS memory requirements and it is NOT recommended. (If you guys are interested in a long-winded technical explanation, I will be happy to provide one - it has to do with having 43 2D panels each taking anywhere from 30% to 60-70% of the screen - if you do the math, the memory requirements of a 4K resolution are almost 2.5 times those of the normal 1920x1080, and 3 monitors at that resolution are 3*2.5 times those requirements). You were one of the two customers refunded. If you want to be assured your refund is happening, check your order status on eSellerate after-sales support page. We felt it was only fair, since we had not posted this note before you purchased. Once we posted this notice, the thread became irrelevant (plus factually incorrect, as customers are now alerted ahead of time). We've also deleted several other posts in threads, on topics that are no longer factually correct, as reading them would confuse other customers. We do this continuously, not just after new release of a product - it's part of the support process. Forgive me therefore, if I don't continue feeding a discussion that suggests we're trying to scam anyone - instead, I invite all our customers to visit our forums and decide for themselves how much support we provide (you are actually enjoying your hobby on a Sunday, I am working to support our customers instead).

Gents- we don't "delete posts" to hide facts. We do it to keep the signal-to-noise ratio low. Obviously, if you want to see conspiracies everywhere, you will (Carlito, you are a prime example of that in your recent posts in this thread here, where you tried to convince everyone what a shoddy job we do with our business model and how we'd be better served if we followed all YOU had to suggest on the matter). The truth is, we are on the computer 14-16 hours per day, helping people who have issues and trying our best to fix problems that are there because the complexity of supporting five different simulation platforms on computer hardware that has upwards of a few million possible combinations (CPUs range from very old to brand new, graphics cards with almost no memory to those with TONS of memory etc), not to mention how many different operating system combinations (locales, versions etc). In the meantime, I provide updated information on status almost daily and we have fixed three significant bugs that surfaced within 24-48 hours of release, two of them we could never have detected since we didn't have a beta team that was numbering in the thousands (the one bug that had to do with older generation AMD cpus was so esoteric, we had to ask a customer to install Visual Studio and let us run debug sessions on their end - as it turns out, one of the newest 3D libraries we used had been compiled with modern CPU SSE4.2 extensions and a single assembly op-code would crash on those older AMD cpus... this was done on a Saturday morning when "normal people" were enjoying their weekend). I keep reminding our staff that when we retire, we'll write software for Playstation - a SINGLE platform with a SINGLE hardware / OS combination .

The FSX loading process differs from the P3D one - in FSX, the simulator loads all gauges and components ahead of time, in the Fly Now! screen, but fails to recognize that it has already done so when you then hit "fly now!" and empties them out to reload them AGAIN when you do. As such, memory consumption is not optimal (loading/emptying/reloading). in P3D, this does not occur, so you can safely load (and we actually prefer that you do) in the Create Scenario screen.

Dear Hirdy, Unfortunately, I don't have the time to continue this discussion with you, I need to support our customers. Do yourself a favor though and ask why other advanced aircraft add-on companies have a significantly higher P3D price tag (a certain Boeing comes to mind)... I apologize in advance for not responding further in this thread.

Hirdy, would you be willing to sign a legally binding document that says you will be responsible for assuming all legal costs in case such a "far fetched" scenario actually becomes reality? - I am asking because it is really easy to judge from a safe distance... but if you decide to ever put yourself in that position I am quite certain your viewpoint will change very - VERY - rapidly.

Hirdy, that's exactly what we're saying. And we're taking it very seriously. Perhaps you are unaware, but in cases when airliners go down, lawyers tend to fire lawsuits towards every which direction. There is little hope that they'd win a case against a 3rd party developer of a simulated aircraft model for P3D, but that's not the actual point - the actual point is that to even start to defend a case like this, the costs can very - VERY - quickly escalate to the tens of thousands of dollars, if not more. We are the first to wish this was not the case. We've been told in a very stern voice that it is.

Rick- have you perhaps forgotten to actually install the CIVA gauges? Also- you might want to install the SimConnect libraries as well.

Christopher- a small correction, although your post is mostly correct. The initial P3D version will carry the same "entertainment" level license (as it will not be the full professional-grade version with all failures, instructor stations etc). *HOWEVER* the rest of what you say is true - lawyers *do* shoot out lawsuits left-right-and-center whenever possible and we would never be able to afford starting a defense process even with our EULA, since Prepar3D itself does NOT carry an entertainment-level license.

Just PM me with your orderID here, it's fine. I just want to look up your order in our database.