Hi Trent,The confirmation Email that you recieve after purchasing from the PMDG sales page will include a download link.Please DO NOT go back through and repurchase. If you have not received a confirmation email with a download link after confirming your purchase, please contact [email protected]. Please include your Name and Order ID.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Hey, I sent the confirmation number and still have not heard anything back.~Trent Sellers~Sharon Sellers

What else can I do. I have not heard back from anyone ??? All I want is my 737

Hey, I got almost to the download page and my internet crashed. I have the Authorization code and invoice number and all as well as it said it has been approved. But I did not get to the download page. Do I go back through or not. I do not want to be charged twice if I do???~Sharon Sellers~Trent Sellers

Trent,I'm trying to get a clear picture of your situation.Did you, or did you not receive a confirmation email?Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Hey, I did NOT receive an email. [email protected]~Trent Sellers~Sharon Sellers

Trent,You should receive a reply from your support inquiry within 24 hours.I will check with support to inquire as to whether or not they have already replied to your email. Double check your spam filter settings. Sometimes customers do not receive PMDG email due to over aggressive spam filtering. If possible, provide [email protected] with an alternate email address.We WILL take care of you.Thank you for your patience.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Trent, your email was responded to at about 1pm EST on August 25 2004. Let us know if you do not receive it. Thanks.Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg