Hello! I just wondered if you could reactivate my download? I've had a HD crash, and need a new one...I used my mothers VISA, so it's registred to Grete Rafteseth, and the order number is xxxxxxx.I tried your e-mail, but i guess it's caught in the anti-spam...Werner RaftesethEDIT:Werner, please email support from a different email (gmail, hotmail etc) for reactivations - don't post personal info like order numbers in the forum.

Hello Werner,Replacement of Lost Download Products: PMDG offers replacement products to customers who originally purchased an electronically delivered product directly from PMDG's website. PMDG is unable to replace lost or user damaged CD media, however we can easily replace a product that was originally purchased as a download from our website.PMDG provides free product replacement for a period of one year from the date of original purchase, provided the customer can provide enough identifying information to help us locate the customer order within our records!Please send a detailed email to: [email protected] and provide your name, approximate date of purchase, Confirmation ORDER ID (if possible!) and any other information that may help us identify you and your order. DO NOT SEND YOUR CREDIT CARD NUMBER, NOR WILL ANYONE FROM PMDG EVER ASK YOU FOR YOUR CREDIT CARD NUMBER. Time Limitation: After the first year of ownership, PMDG may, at it

OK, I'll send a new e-mail then. Hopefully that'll come through.