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Avsim store

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I don't know if this is the correct form for this question, has anyone had any problems with getting your ordered product from the Avsim store. I ordered the Real Mesh scenery over ten days ago and paid for 2 day delivery and have yet to receive my order.I have called the Avsim store and left 3 messages none of which have been returned and have sent at least 10 emails wondering where my product is. Have yet to hear back from anyone.

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