Dear Vscimone,Could you please address the question I have posed in the thread entitled "J41 Installation Question" ?I have sent 3 x emails to [email protected] but have received no response. No response from any PMDG commercial members to my question on this forum thus far either.I am a long term PMDG customer who owns all your products and I just need an answer to a simple question.Thank you,David

Dear Vscimone,Could you please address the question I have posed in the thread entitled "J41 Installation Question" ?I have sent 3 x emails to [email protected] but have received no response. No response from any PMDG commercial members to my question on this forum thus far either.I am a long term PMDG customer who owns all your products and I just need an answer to a simple question.Thank you,David

Hi David,Sorry you are having trouble getting an answer. As you can imagine, support can get fairly busy during release time. However, if you are not receiving an automated reply, then we are not getting your email, so try sending from a different email account like gmail, hotmail, etc...But please do be patient: From the PMDG web site support wiki: Our goal is to answer all email within 24hrs, but occasionally some answers may require slightly longer because we must forward them to members of the team for further review/answer. Our worst case scenario is that we may take slightly longer than 48hrs to answer you over a weekend/holiday or especially if travel schedules prohibit access to email. Now, in response to your question:From the PMDG J41 product page: Internet connection required to install product.What this means is that you cannot install the PMDG J41 on a PC if it is NOT connected to the internet, but once installed, an internet connection is not required to use the aircraft.We apologize for this necessary inconvenience.