I have bought a new computer and want to re-install the 747-400, 747-400F and 747-400X - but how???Having logged into my PMDG account, it shows all three downloads links as 'expired' and suggests contacting PMDG Technical Support. Found this on the PMDG website:"When you purchse your PMDG product, you receive 7 days of free download access. After 7 days, you may contact PMDG technical support and request to redownload your product. Within 24hrs* we will send you a renewed download link and you will be off and flying!" On the 'Contact PMDG' page, there is no mention of Technical Support, but there is a link called PMDG Product Support, which take me to a page called 'Support Desk'. Unfortunately, my PMDG log-in details aren't accepted.Finding this all very un-clear and frustrating. Hope you can help...Thanks,James Stevenson

I believe your PMDG account and PMDG Support Portal use separate login details. My PMDG account is my Email and my Support Portal account is my real name.I think your problem is that you don't have a account for the PMDG support portal in there database since you may have never made one yet. If you did not save your exe files then I think extended URL for download is around 5.00 dollars each.

I think you have to buy the EDS (extended download service)?

Thanks guys for your help. All sorted now.