Support suggestion for PMDG re freezing

Hello I know there are users having freezing issues and emails flying back and forth between users and PMDG, perhaps it would be beneficial if PMDG could teamview into these PC and look for a trend and once and for all find out what is causing this. I dont personally believe its the PMDG software code directly more likely a compatibility issue with certain hardware or software locally on the pc but then again i am not an expert PMDG are and would have a far better chance than us of finding this