submitted aticket

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I submitted a ticket on the 17th feb ref exceeded activation on thr j41 still no reply Ticket Number 0EC-16D15D75-0317hope you can assist in this probregards trevor smith

[Tabs 2,790]

Trevor,There's no way we'd have left a simple reactivation ticket sitting for that long - we answer all the tickets in the system several times a day. I looked and can't even find one with that number, so I'm not sure what happened.Your J41 should be reset now however.

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thanks for your quick reply Ryan, it is more likley a problem my end but now resolved thanks again Trevor Smith