Where is my order?!

I ordered the 777 last night at 21:15 GMT in London, I am still waiting at 16:30 the next day for an email and link to my order! Disgusting customer service thus far not one reply to any of my messages on the PMDG Facebook group, I also submitted a ticket earlier today and nothing yet! All I see is mounds of friends and others enjoying this new product while I sit here like a mug waiting!! SORT IT OUT! Ive paid for a product a near 24hrs ago and still have nothing to show for it! Im furious at the lack in option to contact someone to handle my issue which is well beyond a period of time for waiting.

I demand an explanation to why I am still waiting!!! I have had 4 of your products over the years and I am disappointed to say the least.