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Support Portal - ticket not registered?

BillC
in PMDG General Forum

Featured Replies

I tried to raise a ticket on Friday morning (UK time) re a particular 777 issue, I checked this morning and apparently there a no tickets against my support login. I managed to reproduce the problem yesterday and since apparently I have "no tickets" when asking to send  current tickets to my e-mail I tried to raise another one with more information and a screenshot. I just checked and again it says "no tickets". 

 

I don't have a ticket number for either attempt so all I can do is click the box for "send tickets to me e-mail address" which just says "no tickets". I know the system did work because I had a ticket on the NGX previously but at the moment I just don't know if my issue is in the system or not!

 

Help? TIA!

Bill Casey

wpigeon.jpg

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