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Activation Issue

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Hello guys,


My name is Jordan. I have used the 777 with my code i purchased. A couple days ago i had to re install the 777 due to useless problems. It asks me for the activation code however when i put it in and click on activate it comes up with this message.. "Only deployed entitlement line item can be fulfilled. [incident# 6626-4143496]"


I have contacted PMDG and i am awaiting a reply however i just wanted to post in here in case one of you has also had this issue. If you have and know a solution to it PLEASE help me!


Thank you guys,


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