Hello,

 

I am new to forum and have perused it and have not seen my problem topic so i will post and hope you can provide help.

 

I am running Window 7 64bit

 

I am trying to download liveries from some of the legacy products (MD-11, 747-400, J4100) and am encountering a problem whereby the InstallShield wizard just freezes at the status bar. I am running as Administrator and do not have Antivirus firewall turn on.  Interestingly enough, I can no longer Modify, Repair or remove liveries. I am able to make the selection but the program freezes at the status screen. I am wondering if it is a Install Shield problem as oppose to PMDG product prblem because I am able to succesfully intall liveries for the T7 and 737NGX via the Ops Center.  Any help you can provide would be greatly appreciated.

 

Rob

Rob,

 

Any time we've seen this sort of thing at support, there's always something on the system interfering with the ability of the installer to extract its files and execute. Antivirus real-time scanners and other overzealous "security" apps are often a culprit for it.