So today I tried to open a support ticket for the 777 and when I went to the support page it asked for a login. I pressed login, put my username(email) and password (which I am registered with on the main website) and it said that my username or password were incorrect. I tried resetting the password but it gave me an error again, that there is no such user. So my question is: Am I doing something wrong, is it a bug, or the support website requires a new registration to submit a ticket?
Thanks in advance.

The support portal and the store use different logins.

You need to register a separate login at the support portal.

Thanks a lot