Hello can you please somebody help i have a issue i need to Reactivate my PMDG B777 in my new computer that problem i have is that my first computer

i had to send it back because on my 3rd day my motherboard died so they send me a replacement new computer now that i want to activate my PMDG B777

this message comes out "THE ACTIVATION OF THE FULFILLMENT IS DENIED BY THE ACTIVATIONPOLICY BECAUSE MAX EXTRA ACTIVATIONS EXCEEDED.

[iNCIDENT # 1769-363049] i bought this PMDG B777 on Nov 2013 and i dont know what i need to do in order to reactivate my PMDG B777 can somebody help me 

because it not even a year yet that i bought this airplanes o how can i get in contact with PMDG I tried via they wedsite no luck with PMDG.

- Register an account, or login, at support.precisionmanuals.com.

- Send a ticket explaining what is wrong.

 

that's pretty much it. Keep in mind, the support portal uses a different account system than the store and AVSIM (this place).

 

Also, full real names at the end of your post are mandatory, it's been a forum rule like forever.