January 25, 20188 yr Hello respectable masters, I am sorry for my bad English. I have a problem with activation. I sent two messages from pmdg "contact us" page. Is it enough or do I need to do something further? I am not sure because there are some statements about register and tickets on this forum. Can you kindly help me about what I need to do? Thanks in advance. Atacan... Here is my message that I sent: "Dear Sir or Madam, First of all I am sorry for my English. I wrote a message to you yesterday but then realized it was so superficial and was not enough to explain the real situation. My order details are as follows: On monday I bought a new computer, first I unistalled my pmdg product from my old computer in order to avoid license problems. (also unistalled fsx as well) Then installed FSX and my 737 ngx to my new one. but when I installed and tried to use 737 ngx I took a warning telling that I have no extra activation right. In the past I changed my pc once and that didn't become a problem re-installing to new one. Then I sent you a message and start to read about the issue. I learned that uninstalling pmdg from "Add or Remove Programs" panel was not enough. there is a way to do it on fmc for avoiding activation limit. if you tell me that; it is in the product introduction pdf, then you are totally right. but it was all by mistake and I accept that was my bad not to read manual book before taking action. but please believe me I am I am completely well intentioned and I am not trying to install my aircraft in more than one pc. I bought this computer just to experience a better pmdg experience with a more powerful pc. Again I am not saying fsx, I am saying pmdg. Because this is my passion to try to fly this girl. I love it so much but unfortunately I am not able to fly with her. Please help me on this issue. I am looking forward for your answer. Yours faithfully." Edited January 25, 20188 yr by Olympic260 MOD EDIT :Removed Order details
January 25, 20188 yr Commercial Member 19 minutes ago, atacan said: Hello respectable masters, I am sorry for my bad English. I have a problem with activation. I sent two messages from pmdg "contact us" page. Is it enough or do I need to do something further? I am not sure because there are some statements about register and tickets on this forum. Can you kindly help me about what I need to do? Thanks in advance. Atacan... Here is my message that I sent: "Dear Sir or Madam, First of all I am sorry for my English. I wrote a message to you yesterday but then realized it was so superficial and was not enough to explain the real situation. My order details are as follows: On monday I bought a new computer, first I unistalled my pmdg product from my old computer in order to avoid license problems. (also unistalled fsx as well) Then installed FSX and my 737 ngx to my new one. but when I installed and tried to use 737 ngx I took a warning telling that I have no extra activation right. In the past I changed my pc once and that didn't become a problem re-installing to new one. Then I sent you a message and start to read about the issue. I learned that uninstalling pmdg from "Add or Remove Programs" panel was not enough. there is a way to do it on fmc for avoiding activation limit. if you tell me that; it is in the product introduction pdf, then you are totally right. but it was all by mistake and I accept that was my bad not to read manual book before taking action. but please believe me I am I am completely well intentioned and I am not trying to install my aircraft in more than one pc. I bought this computer just to experience a better pmdg experience with a more powerful pc. Again I am not saying fsx, I am saying pmdg. Because this is my passion to try to fly this girl. I love it so much but unfortunately I am not able to fly with her. Please help me on this issue. I am looking forward for your answer. Yours faithfully." Welcome to the forums, please note that PMDG requires that users include a signature block with the user's name, first and last, in all posts in the PMDG forum. Failure to include a signature will result in removal of the post without comment. We strongly encourage users to set up a signature block in their AVSim user account, then you never have to worry to remember in the future! Regarding you problem. You need to open a ticket with us using the support.precisionmanuals.com portal. The login there is different from the store so if you haven't open one in the past you will need to register. The contact us email is not a support email. Open the ticket explaining your issue and someone from us will be able to assist you. Chris Makris PLEASE NOTE PMDG HAS DEPARTED AVSIM You can find us at http://forum.pmdg.com
January 25, 20188 yr Author 1 hour ago, Olympic260 said: Welcome to the forums, please note that PMDG requires that users include a signature block with the user's name, first and last, in all posts in the PMDG forum. Failure to include a signature will result in removal of the post without comment. We strongly encourage users to set up a signature block in their AVSim user account, then you never have to worry to remember in the future! Regarding you problem. You need to open a ticket with us using the support.precisionmanuals.com portal. The login there is different from the store so if you haven't open one in the past you will need to register. The contact us email is not a support email. Open the ticket explaining your issue and someone from us will be able to assist you. Thank you for your kind reply. Now I am on it and trying. Best regards Atacan Erdal
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