Hello, I reset my PC about a month ago and have been having some problems. I previously had the PMDG Boeing 737-800/900 NGX Base Package and the PMDG Boeing 777-200 L/R Base Package. But when I went to sign in after the PC reset, it said my E-Mail address didn't exist in their costumer database. Its been almost a month since the PC reset and i still haven't been able to log in to get my products back. I don't know if my E-Mail was put in wrong when I made the PMDG account, or if it was a glitch of some sort. I have photos of both order tickets saved. I really love these products and would appreciate some help in getting them back, thank you.

 

7 hours ago, mutigerfan2015 said:

Hello, I reset my PC about a month ago and have been having some problems. I previously had the PMDG Boeing 737-800/900 NGX Base Package and the PMDG Boeing 777-200 L/R Base Package. But when I went to sign in after the PC reset, it said my E-Mail address didn't exist in their costumer database. Its been almost a month since the PC reset and i still haven't been able to log in to get my products back. I don't know if my E-Mail was put in wrong when I made the PMDG account, or if it was a glitch of some sort. I have photos of both order tickets saved. I really love these products and would appreciate some help in getting them back, thank you.

 

Welcome to the forums, please note that PMDG requires that users include a signature block with the user's name, first and last, in all posts in the PMDG forum.
Failure to include a signature will result in removal of the post without comment.

We strongly encourage users to set up a signature block in their AVSim user account, then you never have to worry to remember in the future!

 

Please open a ticket through the support portal, support.precisionmanuals.com and will assist from there.