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ProATC/X airline call signs issues

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For all of my ProATC users, I cannot figure out how to give my AI traffic proper call signs with this ATC program. Almost every other AI transmission, ProATC refers to the traffic as just “one”. An example would be: “One requesting engine start up” “One engine start approved”. Even though it’s a Southwest 73W. I have UTL installed for my traffic but even before when I was using the default ATC with P3D my airline traffic has real call signs. So I know it has nothing to do with UTL. This only happened once I made the switch to this third party ATC program. So is this just happening to me or is this just normal for ProATC? 

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