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Cannot download MSFS 2020

jedwards
in Microsoft Flight Simulator (2020/2024)

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I prepaid for MSFS and attempted to install the program. It asked where I wanted the install I indicated Disk "D" it installed 1 GB of files on "C" drive and 3 files on "D" drive and stopped downloading. Now it says to buy again, on the same page it indicates that I own a copy. Who can I turn to? MS help gives me a virtual agent that does not have a clue.

 

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