I have purchased and successfully downloaded the premium deluxe version -- in/from Canada.  However, when I try to purchase and download add-on products from the Marketplace, it does give me the option to change the add-on purchase registration region from the US.  This results in the purchase failing since my payment method is from Canada.  Odd, since I purchased the original sim from Canada at the Canadian price and currency.

Can someone advise how I resolve this issue?

Many thanks,

Brian

 

 

Check the region settings in Windows 10.  You may have it set to United States.  Set it to Canada, and you should be good to go.

Thank you for the suggestion.  ...Stupid question -- how do I find the region settings in Win 10?

Scratch that.  I googled the answer.  it was in fact set to the US.  I/ve changed it and will try again.

Thanks,

Brian

 

...unfortunately, that didn't work.  I changed the region in Win 10 from the US to Canada.  Now when I startup the sim, the "marketplace" tab is greyed out/unavailable.  I did confirm that I purchased and registered the original sim purchase via Microsoft.ca.

Thoughts?

Regards,

Brian

 

Thank you again for your advice.  I'm not sure how, but with your suggestion plus mucking about with my account settings, all seems to be good not.   ...except that that Marketplace prices are now in Cdn dollars -- OUCH!

Seriously, thanks for your time,

Regards,

Brian

 

 

 

Yeah, the CAD exchange is really terrible, makes me think twice before I buy anything in the Marketplace.  So far I have not bought a thing, LOL. 

I'm glad you got it sorted.