EICHENBERGER

Hello DanNo, I did not receive an automated response. Looks like my mail or the response gets stuck somewhere. I use my email address (ico[at]ico.ch) for online shopping with PMDG since February 2006 and never had any issues.But something has changed because I installed the MD-11 flawlessly on on the same PC last November. I thought it could perhaps has to do something with Windows Vista and decided to test it and deinstalled the MD-11 on the harddisk which runs Windows XP, yesterday. Now the validation fails there too, obviously this is not a Windows Vista specific problem and yes I have disabled the firewall, uac and so on.Interestingly the validation of the PMDG 747 (same email address and password) worked perfect. (@Ralph - I changed the password to a 8-digit one, even checked one with 5 digits, tried more than twice but it did not help).Kind of mad that it works with the 747 and fails on the MD-11. Can the support team make investigations what causes this headache. Thanks in advance. Best,RolfSOLUTION - SOLUTION - SOLUTION -->The validation fails on the original installer for FSX, released October 14, 2008 but works with the combo installer released January 6, 2009. This really did drive me nuts %P<-- SOLUTION - SOLUTION - SOLUTION

Still can't get the validation to accept my data, and yes, I have a legal copy of the MD-11 including the hard copy manuals.On my PC I have a dual boot configuration. Windows XP Pro and Windows Vista Ultimate 64. On Windows XP I had installed both MD-11, for FS9 and FSX. Today I uninstalled the FSX Version on Win XP and tried to reinstall it but now the validation no longer works there too, what the hell is going on??? Still no answer from [email protected],Rolf

I have the same issue. I bought Vista Ultimate 64 which can use more than the 3.12 GB RAM WinXP Pro 32 is able to. The installation and validation of the PMDG 747 went fine but the MD 11 installer tells me: Your user information could not be validated. Close the installer before trying again. Or contact PMDG Technical Support ([email protected]). IP Address and information logged: AFFIRM.I double checked the validation data but it won't work. I sent an email to the [email protected] with my order information.Any help would be appreciated.Best,Rolf