Ariane has the worst customer service I've never seem. I bought the 737-800 in June and it'll take me a week to install. After that I had some issues and they were very, very rude in their support (actually, there is no support). On June 22th I ordered and paid the “Boeing 737 Flight Operations Manual” and up to date I haven't had any news about this shipment. I have sent TWELVE e-mails but I haven't received any information about the situation of the shipment. (When, How, Where, Courier, etc.). It seems nobody knows why it has not been sent yet...!!! I have requested Ariane to refund me my money, but NO answer. This is the service you can expect form Ariane. So, for me, no more deal with Ariane at all. JuanPPL(A)