pdieguez

Well, I understand that it was a not very good time of the year to buy, but then they should clearly specify that, and never mention a 2 day UPS shipping. They were REALLY fast to charge my credit card. We are already on the 7th, I still got not a single word from them, there is nobody in the US address to receive the product to me, even if they ship it to me now. Their tracking number still is not on UPS system. I feel like I have been stolen, simply like that. It's gonna be hard to me to get my money back. I am afraid they might ship it now, without reading my e-mail begging for them to cancel my order, because of how badly ineffective they are. I just bought another one from Amazon yesterday, it's gonna be in my door in Brazil on Tuesday, with a working UPS tracking number. Simply as that... Now I will keep trying to cancel my order... while already receiving tons of marketing emails from them. Gosh...

Do you have a particular e-mail you use to reach them? Maybe I could give it a try... Still absolutely no word from them, and I agree with you, I should have gone with Amazon, but how could I have imagined that a Flight Sim specialised store would give me this kind of problem?! I'm thinking about going with Amazon now... And I will probably receive the product before I get any word from them... That's really sad. I'm concerned I will never get my money back

Hello there guys, As a flightsimer since I was a kid, and now a pilot since 2008, I thought I could use this forum to ask: is PCAviator.com a real store? They claim they are online since 1990, but how so? On December 23rd I placed an order on their website (PCAviator.com, not the AU store) of a TrackIR with the ProClip bundle, selected UPS Ground (2-day shipping, according to their website on the checkout process) and happily waited for something that would never ship/arrive. Only on December 29th I received an email that my order was shipped (well, that's 6 days after the order was placed), they included a tracking number on that e-mail, however this tracking number cannot be found anywhere on UPS system. In case you guys want to check it out, the tracking number provided is 1Z224A0X0304872679. So, I have been emailing then since monday (the 2nd) and did not get any single reply! I tried calling them, remained on the telephone for like 25 minutes listening to that FSX sound, and got no one to talk to me. So now I just don't know what to do. My brother that was in the USA and would bring the product to me already came back, the 2-day shipping estimate is long gone, my money is gone, as they were really fast to charge my credit card on the 24th (the day after my order was placed), and I have no product at all! Now, all I want to do is get my money back because I can't get the product anymore, but they just don't seem to care. My order number id # is 193925; there is another order number on the email I got that is 447602. I have tried reaching them on orders @pcaviator, robert.ferraro @ pcaviator, info @ pcaviator, no response at all. I don't know if I can post this kind of information here, but I am just desperate guys, I am afraid I lost all this money, I just don't know what to do. Any ideas????? I just wish I had picked another store back then... I have never seem anything like this, specially with a US Store that claims to be more than 20 years old... Any help is appreciated guys. Thanks in advance, Paulo Gomes