having had big problems with my computer during the last year ansd so I had to install my OS (Win10 Creator Fall 64 bit, version 1709, build 16299.192) in December last year once again. As I had to format also my booting SSD and the SSD with Prepar3D v.4.1 I also deactivated my license of PMDG B737-800-900 and PMDG B777-200LRF in the FMC of each aircraft.
Trying to install both software again I get the failure message:
The activation of the fulfillment is dnied by the activation pollicy for activation ID.....-....-....-....-4715 because Maximum extra activations exceeded [Incident # ....-......]
The same happens when I install the PMDG B737-800-900 aircraft software. I sent several emails to PMDG Technical support, but until now I didn't get any answer of them. How can I get in touch with the support to get my software licenses reactivated?
I hope I put my posting at the correct place here in forum
Thanks alot in advance!
Best regards from germany