FlyingShark

Thanks Ryan, I'll resend it later today. I did think it hadn't submitted but didn't want to resend incase it had submitted as I would have then had two tickets unnecessarily .

Hi, I posted a ticket to the PMDG support earlier today (14:00 GMT), now I know they are busy (and time zones) what with the 300ER having only been out a few days (please don't jump on me, I'm not expecting a response immediately from PMDG) However when I look at the "My Tickets" page the only ticket visible is one that I sent to PMDG last year. Therefore: 1: Did my ticket not get filed into the system for whatever reason (I filled out the form correctly and pressed "Start ticket") 2: Do they not appear in the "My tickets" page until one of the tech's acknowledges my ticket? It just seems weird that it doesn't appear and I don't have a "your ticket was submitted we'll get back to you soon" email. Do I not get one until again, a tech looks at and acknowledges my ticket. Or am I going to have to re-submit another ticket? Thanks Edward Spence