Yes I see what I was doing wrong. I tried to contact via the old "Contact Us" on the account page. Now I submitted a ticket in the proper way through the support center. Sorry for the trouble.
I'm not sure I understand. This are all the options I see when I log into my PMDG account. If I click 'Contact Us' it shows the form to submit another ticket...
Hello,
I submitted a ticket last week to the PMDG support team to request a license reset via the ticket system on their website. It's been a whole week now without receiving a single response from them. Is this normal? I have a friend who got a reply just one day after submitting a ticket regarding the same matter.
Thanks.