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  1. Yes I see what I was doing wrong. I tried to contact via the old "Contact Us" on the account page. Now I submitted a ticket in the proper way through the support center. Sorry for the trouble.
  2. That would explain it... Thank you very much for heading me the right way, pete
  3. I'm not sure I understand. This are all the options I see when I log into my PMDG account. If I click 'Contact Us' it shows the form to submit another ticket...
  4. Hello, I submitted a ticket last week to the PMDG support team to request a license reset via the ticket system on their website. It's been a whole week now without receiving a single response from them. Is this normal? I have a friend who got a reply just one day after submitting a ticket regarding the same matter. Thanks.