Please I need help. I write a ticket because I have a problem with my account, but anybody answers me. I copy the sent message in the ticket.
I received a message because the order pay was cancelled by my bank. I bought de B 777, on 14th February 2014
I also bought B 747, on 6th october 2013. It was paid without any problem, but you have also cancelled this.
I contact with you in May 2014. Mrs Robert S. Randazzo said me it was a problem with my bank and if I wanted recover my account, I had to pay $89.99 for the license of de B777 and $20.00 for cancelled payment fee.
I did the payment 12/22/2014 and you dont have reactivate my account.
Please give me more information about this. The money has been retired of my bank and my account and my planes are still not activate.
Regards and thank you very much.
PS: I attached a picture of paypal so you can verify the transaction
Anybody answers me and I already pay the plane an the cancelled payment fee. I need my account reacctivated to continue my shopping and to reinstall all my planes.
Thank you very much.