Eugene

Dear all, After months of frustration, the bank has finally completed my dispute case, meaning all my money are returned safely. It indeed took me a while to get this settled. I do strongly suggest everyone to open up a dispute case if you had a transaction via credit card, particularly the ones who recently ordered, as this company is a complete SCAM. Once again, the company is Aircraft Controls Engineering (ACE). Have a good day Eugene Cheung

Dear all, After months of frustration, the bank has finally completed my dispute case, meaning all my money are returned safely. It indeed took me a while to get this settled. I do strongly suggest everyone to open up a dispute case if you had a transaction via credit card, particularly the ones who recently ordered, as this company is a complete SCAM. Once again, the company is Aircraft Controls Engineering (ACE). Please feel free to contact me if you are one of those victims, I will try my best to assist you. Have a good day Eugene Cheung

Hi all, I have ordered a 777 desktop yoke from ACE almost a month ago. At first, they kept telling me it'll be done in 10 days. Alright, so after 10 days (19 July, 2018), they said the yoke needs to be powder coat and tested, sure! I'm fine with that. Then later in 25 July, 2018, they said it'll be ship that week, but nothing happened. After that, I sent them tons of messages on messenger and got a replied two days ago, on Tuesday (31 July, 2018), they said they'll ship my one, but until now nothing happened I don't have the tracking number even I kept asking them through messenger and email, however, no replies from them. I tried to track it in the "reference" section in UPS website, but nothing seems to be there. I assume it's not shipped yet. Moreover, I tried to call them with two numbers, one number didn't work at all. Someone picked up the other number, but they said it's not ACE (Aircraft Controls Engineering), not sure how to keep in touch with them. It's normal to be worried, I paid a large amount of money to them (as a student), tried very hard to save that amount of money. Furthermore, this yoke is also for one of my school project. They agreed to be done in 10 days at first, however, it's still not complete and they are making tons of unreasonable excuses continuously. They told me to stop spamming them and said it'll be "ship soon." Now I am unable to message them on Facebook, I believe they have blocked me or muted me, which makes me even worried. Wish everyone the best Eugene

Hi all, I have purchased the 777 desktop yoke from ACE and paid through transferwise. They successfully received the money in 9 July, 2018 and said it'll take 10 days. Alright, so after 10 days (19 July, 2018), they said the yoke needs to be powder coat and tested, sure! I'm fine with that. Then later in 25 July, 2018, they said it'll be ship that week, but nothing happened. After that, I sent them tons of messages on messenger and got a replied two days ago, on Tuesday (31 July, 2018), they said they'll ship my one, but until now nothing happened I don't have the tracking number even I kept asking them through messenger and email, however, no replies from them. I tried to track it in the "reference" section in UPS website, but nothing seems to be there. I assume it's not shipped yet. Moreover, I tried to call them with two numbers, one number didn't work at all. Someone picked up the other number, but they said it's not ACE (Aircraft Controls Engineering), not sure how to keep in touch with them. I'm really worried because I paid through transferwise, as a student, it's very difficult to save up that amount of money. I have seen similar cases on this forum, hope they'll really ship it and stop making unreasonable delays. Anyone had similar experience before? How long did it take in total? The products are not bad based on the aesthetics which causes deep impressions. Overall, their customer service could be improved. Thanks