Seema
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Hii Christopher Low, If you are having such Windows update error then you should clear Windows Update cache to get rid of it. Deleting Windows update cache will help you in solving Windows update errors like - Windows Update Stuck at Checking for Updates, Windows Update Stuck at preparing to install updates, or Windows Updates Stuck at 0% etc. Source - http://www.zerodollartips.com/clear-windows-update-cache/ I hope it helps. Thanks