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pietergoris

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Posts posted by pietergoris

  2. Posted

    sspeter78 the 2.4 version won't work that we are sure of. It's not supported yet by Reality XP.
    About the drive I'm unsure but download the following trainer and uninstall the 2.4 version to be sure:

    https://www8.garmin.com/support/download_details.jsp?id=9256

    It's an older database from 2016 but you can update that later and it does function properly.

    Also make sure to go to the plugin settings in X-Plane 11 and set the GTN750 as your master and set the power as 'always on' or to your avionics bus. Otherwise it probably will keep giving a black screen.
    Hope this helps for you.

  4. Posted

    1 hour ago, Asdiroc said:

    Try to install an older version of the Garmin trainer, instead. I just reinstalled my system today, and thus also installed the GTN again. But it couldn't download the Garmin trainer and it only showed a black screen in the cockpit (even after having installed the Garmin trainer 2400 manually). So I went to the Garmin site and found an older version 6.21.1 ( https://www8.garmin.com/support/download_details.jsp?id=9256 ). Sure the AIRAC is even older on that version. But my GTN works.

    You sir you saved my day!

    Uninstalled the 2400 and installed the one from your link and believe it or not but it works like a charm. Maybe with older AIRAC but who cares, it's the first time I see a lit screen in 72 hours of struggle lol.

  8. Posted · Edited by pietergoris
    typo

    I'm not sure what the problem is since I can't get it installed myself and waiting for support. But on the other hand did you notice the last few rules in the release note of 2.5.18?

    Quote

    Please note: if you were running the simulator as-admin or if you're experiencing a Black Screen problem:
    Running the simulator as-admin was preventing the trainer from running as a normal user afterward.
    After installing this update, running the simulator as-admin just once more fixes the Windows access rights permanently.

    Does any of that help you at all?

  9. Posted

    17 minutes ago, ckyliu said:

    They're reasonable grievances to have. Of course the product should work and have sufficient installation instructions. I never took issue with those points. I've already said as much.

    I'm not standing up for RealityXP, I'm standing up for small business everywhere that have to put up with this kind of "I paid you $50 for this specialist product so now you should answer your phone at 3 am and have an engineer at my site in 30 minutes". You asked why you hadn't got a reply within an hour, I explained why that was unlikely and unrealistic to expect. If you felt it was "VERY expensive" why buy it to start with? Anyways, I'm bowing out of this before I say something I regret.

     

    I understand your perspective ckyliu. I didn't look at it that way.
    I might have spoken to quickly out of frustration. I just hope we can get it fixed somehow.
    Because I really want to enjoy this product together with the realsimgear GTN750 bezel.
    Lets hope it turns out well.

    No hard feelings toward anyone her, my apologies.

    • Like 1

  10. Posted · Edited by pietergoris
    typo

    59 minutes ago, ckyliu said:

    Here's a reply, sorry I'm 7 hours late but hopefully you can be happy now 🤣 You have 30 days from purchase to claim a no-quibble refund through Flight1, you don't have to state or ask in the support forum.

    I'm just a flight simmer, I'm not an official representative of RealityXP; I just can't stand posts that exhibit these attitudes. You expect a reply within 1 hour and those 26 views may not have included any RXP staff or anyone else who had the necessary knowledge to assist you. This is an international community, the people who are able to help could still be sleeping! Learn some patience. And heaven forbid you have to register an account for support, it's not like my $1500 boiler manufacturer made me regist..... oh no wait they did, in fact they said I had to do it within 60 days of installation as well.

    Perhaps the installer isn't great (I don't know, I use the P3D version okay though) and perhaps better documentation is needed, yes I appreciate that could be frustrating, but that's no reason to expect a 60 minute support turnaround on a niche product from a small company. Some bugs take many labour hours to fix, and when you're only two or three people working part time, that can be several days.

    I would downvote you if I could.
    I feel his frustration very good. If you sell a lot of units (probably a whole lot after so many years of business) at 49$ you should also install a decent customer care instead of a free forum.
    I don't want to be on this forum, I just want a solution.
    I'm waiting more then 24 hours patiently for any response. Sorry but when I buy an add-on nearly as expensive as the main product I expect help presto. Not in 5 days.

    So please don't give me your attitude about his attitude. As a customer we have the right to complain when stuff doesn't work like it should. Nobody mentioned to me there's a great chance of a black screen before I bought it.

  11. Posted

    I feel your frustration. I'm in the same situation and I can't find almost any information on it rather than "ow yeah it's your AV", which I don't have. I can't even get through the installer.

    It's just ridiculous for a 50 dollar plugin. It's unbelievable that you need to make an account to a forum to get any support of any kind. The installation process seems to be one of good or bad luck for many.
    To bad because I wanted to buy a realsimgear GTN750 hardware display which needs the Reality XP to work properly but...

  13. Posted

    Dear fellow simmer,

     

    I recently purchased the GTN750 for X-plane 11 but the installation kept me busy for hours without any result but frustration.
    When installing I get an error message that 2 files are corrupted.

    rxpgtnsim32.dll

    I searched in the directories but the file isn't anywhere to be found.
    I don't have any firewall, Antivirus on or anything. Even Windows defender is off and the .exe file is whitelisted.
    I don't understand what is going wrong so help is much appreciated.

    On top of that, the installation (reinstall option) locked me out due to too many logins. I did reactivated the key, but I still get a 'try later' message.

    I can't understand how a 49$ add-on needs such a complicated installation process.

     

    Many thanks for your time, much appreciate it!

    Regards,
    Pieter

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