KevinHurley

Thanks for the reply. The credit card company will refund. I am sure of that. My real problem is in how the customer service at Aerosoft treated me. I tried to get back in there to repeat the process, but by that point, because I sent them an angry tweet, Aerosoft had both blocked my on twitter and locked me out of my download account. So - even if I could use the software (that I paid for), I no longer have any way to download it. When I asked them if they had shut down my account, they responded: Sarcastic and rude, in my humble opinion. So now - I am not able to access the software that I paid for (even though it isn't what I thought I was buying). So it would be difficult for me to purchase it again.

My husband and I have been using Aerosoft products for some time now. They've always worked well and we never had any problems until recently. I purchased a cheap plane (Piper 180) last night, thinking that it was for Xplane. However, after downloading it, I saw that with an exe extension, it was in fact for windows. Aerosoft refuses to refund, stating that it was disclaimed on their purchase page. I'm sure that I read everything and, when I downloaded it, there was nothing indicating that. I believed it was for xplane because I linked to it from an off-site link to xplane downloads. The shocker was the customer service. They started by refusing the refund (as expected). But then they threatened to send me an invoice for "legal work," if I reported them to the consumer protection board. When I tried to reach them on twitter, they blocked me. They have always been polite in the past, so this really surprised me. Has anyone else had an experience like this?