Hello, I've made a blunder. A fairly big one.
I saw a few videos about UGCX and set off to purchase it without reading the fine print once I realised it was 50% off at the moment. I thought I was getting good value for money until I realised, after downloaded and (sort of) installing UGCX that it won't run on a version that is older than V4. I read FSX and P3D, and to be honest I've not really used the flight sim in so long that I forgot what version I was using. I tried installing the P3Dv4 version and the FSX version to no avail, it simply won't load the assets or the software on the Addon bar.
If I remember rightly I resented the idea of upgrading to P3Dv4 because I couldn't use FsPassenger, which I've used for years. I don't suppose I could pick someone's brains to find out how I could get this to work otherwise? Failing that, I don't suppose ignorance warrants as a good excuse for a refund, does it? I could in theory prove its never been used because the log file is blank.