Hello,
I purchased two aircraft on 11/21/2020 for X-Plane 11. First being a Phenom 100 and the other being the Premiere 1A. The Phenom loaded up and activated without issue. The Premiere 1A will not activate. I get an error "Key and Product mismatch" and there is a Generate ID button on the interface that it is not clear what that is for.
I have contacted support days ago and they are seemingly unable to resolve this. I have gotten generic canned responses such as "We're checking into it" and "We'll get back to you".
If I don't get this resolved soon like as in tomorrow or so, I will be starting a dispute with my CC company and see if I can't get Carenado to get a chargeback. This is ridiculous - it should NOT take days to get help with a product activation issue. I'm in software development so I understand how that process works. This is not brain surgery.
I understand the need for software piracy controls, but it only hurts the consumer when they don't work as they are supposed to. Because of this I am unable to use the product for which I purchased.
I hope that someone on this forum that is maybe higher up than the people on the support desk receive this and can do something to help!
Rich
