Tuppi

10 / 5 000 Well taken.

Thanks to "Un Bob" for your intervention, everything is back to normal. Indeed following your response, I reinstalled the planes under XP11 for the TBM 900 and under XP12 for the Mu2 Marquise. To my great and very pleasant surprise, the gizmo was unlocked and I was able to activate it. So a big thank you to you. I would now like to respond to "Cameron XA Founder of X-Aviation" without wanting to create controversy and understanding the need to protect your addons: but first Hello Sir! 1/ I have not received any messages from you and believe me, I have monitored my messaging every day since I wrote my messages (my ISP will be blamed but in no case am I implying that you do not didn't answer me) I posted on several forums to try to find a solution through a third party thinking that X-Aviation took me for a pirate, without result to date. Not being able to use these two planes anymore hurt my heart both emotionally and financially. I am sincerely sorry that I had to bother X-Aviation technical support once again to resolve this incident. 2/ I am French and your response seems quite unusual to me coming from the founder of X-Aviation. I still bought these two planes and as such a little more empathy towards a customer would be welcome. These messages are read by a lot of people and I don't think this lack of politeness is in your favor (at least in France). On the other hand I quote to you: Also consider visiting our forums for quicker answers from those in our community. We will reply as soon as we are able and will endeavor to reply within 3 days, but usually quicker. Please do not send multiple e-mails or this will delay our response to you! I still let a week pass before sending you a second message and I posted on various forums as I wrote previously. So I think I followed your instructions. To finish, can you provide me with a tutorial for optimal and long-term use of Gizmo64. I hope that if another malfunction occurs in the future, I can count on your support again. Thank you anyway for unblocking this situation, frankly I didn't believe it anymore. (I'm sorry if my English is incorrect, Google translate will have to be blamed.) Best regards to both of you.

Hello, thank you for all the support you can give us through the forums. I bought two planes from X-Aviation, the TBM900 for XP11 and the MU2 Marquise for XP12. Not really understanding (without looking too hard either) the license validation was done over time, by typing FREEZE to activate it. A first lock occurred, after a message, X-Aviation unlocked Gizmo. I had to reinstall Windows on my computer, no way to find the name communicated to X-Aviation during license renewal. Since then and even by reinstalling each plane, on XP11 and XP12 I cannot unlock Gizmo, Machine ID locked message. I wrote to X-Aviation twice without any response from them (communicating the numbers and dates of purchase). Should I continue writing in the hope that they will respond to me already, then unblock Gizmo. I understand the concern about computer hacking and the implementation of rather radical solutions, but to think that all the customers who have lost their password Gizmo are hackers, there is still a margin. As long as X-Aviation products have been purchased and proof of purchase is provided, what is the reason for X-Aviation not to unblock the situation? Please answer me and perhaps help me resolve this problem which prevents me from: 1/ to use these two planes purchased 2/ the purchase of new aircraft, notably the Hot Star Challenger 650 (I wrote a third message asking what were the procedures to follow to be able to purchase a new X-Aviation product with no response from them). I'm sorry to bother you, but I don't know what to do anymore. Sincerely. For information: - Purchase of HotStart TBM900 (ORDER NUMBER: 126441) for XP11 - Purchase of the TOGA Simulations MU-2 Marquise v2 (ORDER NUMBER: 132233) for XP12