Hi Everyone!
First time inquiring here. i have recently purchased a Boeing 777X base pack from PMDG, but I have been unable to activate the product over the past few days. I am the proud owner of the PMDG NGX package as well, which I recall had asked me to enter my purchase code after an internet download. However after running the installer for the PMDG 777, it did not ask me for an activation. When loading the aircraft into Flight Sim X (SP2, installed, checked and verified), before clicking the "Fly Now" i get an error which states "initialization of license library failed" . If i skip this error and head into the flight I see the aircraft with no landing gear, Unable to move the control surfaces and with black gauges.
I have attempted to do a complete uninstall and re-install it multiple times, with the same results. i have also reinstalled FlightSim from the top up with no change in the situation. I have already submitted a ticket with PMDG support and after receiving instructions for initial troubleshooting (which failed) they have become unresponsive.
I would appreciate any help and suggestions regarding the matter, and have not been able to find this topic discussed earlier.
Warm Regards,
Gautham Manoj
Friday, September 4th
Dubai, United Arab Emirates