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How long does it take to get the download email?

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I was wondering how long does it take to get the download email on avaerage. I ordered the 757 last night but nothing came through so I thought I'd go to bed and fly the 757 in the morning but still nothing is this normal or has something gone wrong?.

Garrody,(please sign your message with your real name, it is a requirement for this forum)The computer-generated e-mail usually takes only a few seconds to arrive. Please contact [email protected] (or [email protected] if urgent).Cheers!

  • Commercial Member

Garrody-I'll look through the support email for your order information- then I'll research your order to determine what the snag is.We have some very specific notes about making sure you push all the CONFIRMATION buttons during the order process... The security levels for the transactions and the order distribution server require a couple of confirmations in order to pass all the information back and forth.If you missed the last button- you would be charged for the order but you would not receive a download link. This has happened to a few folks- but it isn't hard to fix.Just send me as much information as you can about your order (name and orderid are sufficient in nearly all cases...) then I'll get you up and running!Robert S. RandazzoPrecision Manuals Development Group http://www.precisionmanuals.com/images/coolcap.gifwww.precisionmanuals.com

Robert S. Randazzo coolcap.gif

PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM

You can find us at:  http://forum.pmdg.com

Thank you both for the help. I have the e-mail and the 757 great work.David Garrood.

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