You can expect a reply very soon. All e-mail is currently being answered.

Captains!Currently I am managing both the FORUM and SUPPORT@ functions by myself so that other team members can get some sleep!I am giving primary focus to the support@ email right now because most of it deals with transaction issues and downloads- so it is important for me to get those items worked out.If you are having a download problem and have emailed me- you will be hearing from me soon! I'm wading through each individual issue as quickly as possible!If you have something here in the forum that needs addressing- I'll be back in awhile when I'm caught up on the support@Thanks for your understanding!

Are the keys coming soon? I emailed for it about 6 hrs ago.

Hi All,I know today has probably been hectic for you at PMDG.It is 8:00PM on the west coast of the USA and I was just wondering if you are still up answering e-mails as I just sent you one myself because my IE browser crashed at the reciept stage of the purchase and I lost my download link.You probably will be looking at it pretty soon.ThanksRandall Smith

Hi!It's now a little under 24hrs since i ordered the 737NG from your site. I haven't recieved a single e-mail yet, and no answer to this question that I also sent to the support-emailaddress. My friends keep telling me how great this product is, and they got their emails directly (max 1 min). I'm leaving for vacation soon, and it would be very nice to try the product that I bought before I leave.Let's hope you get this things fixed as soon as possible :-waveRegardsDaniel [email protected]

I have the same problem exactly. 18 hours of attended and no answer from the support :(Rocco [email protected]

Hey Robert, Thanks so much for the support you are offering everyone. I know it has been hectic with everything but we are being a bit anxious with the email thing. Hope you can sort it out and thanks so much for building such an awesome product. Can't wait to try it!Teo