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Guest Gzr_GreenBean

Support from PMDG Service Dept.

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Guest Gzr_GreenBean

I want to publicly thank Paul Gollnick for the great support he provided to help me get the 737NG, 600-900 back in business after a power brown out/black out during a Thunderbumper caused my Win XP to become seriously corrupted.My first reinstall failed to work but Paul reset me and had me temporarily reset my virus/firewall settings to a less agressive level and I am back in business. PMDG and Paul are now in the same book with me as Shawn Fletcher at Aerosoft-Online, and that is pretty exalted company for them both.I appreciate the environment where my preferred supplier of software add ons has service as good as their products. Well done!Bill Ehmig

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Bill,Thanks for the kind words and glad to hear your up and flying again. Now Enjoy!!RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg


Paul Gollnick

Manager Customer/Technical Support

Precision Manuals Development Group

www.precisionmanuals.com

PMDG_NGX_Dev_Team.jpg

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Guest FreddyG

Yep!! Once I opened a freebee hotmail account and got past PMDG's spam "Inspector?", Paul was back the next day and all my problems where solved. Those who whinge about lack of service from PMDG have the problem in their own backyard. I get about 40 to 50 Spam mail every day, imagine how much Paul must get?? I am sure one would not expect him to go through his Spam mail. Very often, I find authentic mail amongst the Spam I get. It all depends what and how one sends email and how the anti spam software is programed on the other end?So before you start whinging appreciate the fantastic aircraft you are able to enjoy and that PMDG will be back in a flash "IF" it gets your message!:-sun1

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